Safe senders for everyone

Some senders everyone in your account trusts: your school, your team's tools, a partner company. Instead of each person adding them, an Owner or a User Administrator can add them once in the console, under Mail → Safe senders. Read-only people can see the list; other roles don't see it.

What a safe sender doesCopy Anchor Link

For every mailbox in the account, mail from a safe sender:

• loads its images by itself, through our privacy proxy, but only when we can confirm the message really comes from that sender. A message that only pretends to be from them still asks first;
• isn't moved to Junk by the Only trust my contacts and safe senders setting.

People's own choices come first: anyone a person put on their own Blocked senders stays blocked for them. Our spam checks still apply to everyone.

Adding and removingCopy Anchor Link

1. Open Mail → Safe senders in the console.
2. Type an address (jane@example.com) or a domain (example.com) and choose Add. Separate several with commas. A domain covers that domain exactly, not its subdomains: example.com doesn't include news.example.com.
3. To take one off the list, choose Remove next to it.

Changes reach every mailbox within a minute. The list holds up to 300 entries. Every change is recorded in the audit log, without the addresses themselves.

What people seeCopy Anchor Link

In the webmail, Settings → Junk and blocked senders shows the list under Added by your organisation, read-only, beside each person's own Safe senders. When an image loads because of it, the note on the message says your organisation added that sender. See Webmail settings.