Webmail

The webmail is AnhourMail in your browser, at mail.anhourmail.com. It's a separate address from the console (app.anhourmail.com), so signing in to one doesn't sign you in to the other.

Sign inCopy Anchor Link

1. Go to mail.anhourmail.com. From the console you can also open your menu and choose Open webmail, which fills in your address for you.
2. Enter your mailbox address and your mailbox password — the password of the mailbox itself, not an app password.
3. Choose Sign in.

If the address or password is wrong you'll see "Mailbox address or password is wrong." We don't say which one, so nobody can use the form to find out which addresses exist. After several wrong tries in a row, wait a few minutes before trying again.

Your password is only used to sign in. We don't store it: the mail server checks it and gives your browser session a key that stays on our servers, never in the browser. Your mailbox password is the one set when the mailbox was created; change it in Settings → Account. Changing it keeps you signed in where you changed it and signs the webmail out everywhere else; when an admin sets a new one, the webmail signs out everywhere. Forgot it? Ask an owner or admin of your account to set a new one.

If you see "This mailbox can't be used right now", the mailbox has been suspended or deleted by your account's admin (see Mailboxes). Ask them to resume or restore it.

Several mailboxesCopy Anchor Link

If you use more than one mailbox, open the menu (⋮) at the top of the sidebar and choose Add another mailbox, then sign in to it with its own address and password. Each mailbox gets a square tile at the top of the sidebar; choose a tile to switch. You can have up to five open at once. Sign out signs out of all of them.

Reading mailCopy Anchor Link

• On a computer you see your folders, the list of conversations and the open message side by side. On a phone you see one at a time: choose a conversation to open it, and the back arrow to return to the list. The sidebar folds into a narrow rail with the button at the top of the list, and is a drawer on phones.
• The list shows the newest first, with how long ago each arrived ("24 minutes ago", "1 day ago", then the date). A blue dot after the sender means unread; the number beside a sender is how many messages the conversation holds.
• Opening a conversation marks it read. Use the arrows at the top of the message to go to the previous or next one.
• Plain-text messages keep their line breaks, and links and addresses in them work. Earlier messages quoted in a reply are folded away behind … — choose it to show them; signatures are shown lighter.
• Attachments are listed under the sender, with their size. Pictures show a small preview; choose one to see it bigger. Forwarded messages open in place. Everything else downloads when you choose it; files are never opened in the webmail itself.
• Calendar invitations show as a card with the time, place and organiser. Replying to invitations is coming soon.
• In the ⋮ menu, View original shows the message's source, and Print opens a printable copy.
• Very long messages show the first part with View entire message.
• Priority in the sidebar collects every message you've flagged, in any folder.
• Pinned conversations stay at the top of their folder, in their own section. Use the pin button on a message.

Writing mailCopy Anchor Link

• Choose New email in the sidebar (or press c). Type addresses in To; press Enter or a comma after each one, or pick from the suggestions (your contacts and people you've written to, the ones you email most first). Cc Bcc adds those fields. People you send to are saved to Other contacts automatically (you can turn this off).
• If you have aliases or masked aliases, choose which address to send from in From.
• Attach files with the paperclip (up to 20 MB each, 25 MB per message).
• Your message is saved to Drafts a couple of seconds after you stop typing. Close it and carry on later from the Drafts folder; the bin button discards it.
• To reply, use the Reply to … box under a message, or the reply button. Reply all, Forward and more are in the ⋮ menu. Replies quote the original message and stay in the same conversation.
• Undo send: after you choose Send, you have a few seconds to choose Undo — the message goes back to your drafts and nothing is delivered.
• You can send to up to 10 people per message, and each person counts toward your sending limits. Writing is plain text for now.

Organising mailCopy Anchor Link

• Archive keeps a conversation but takes it out of the Inbox. Delete moves it to Trash; in Trash (and Junk) you can delete forever, after a confirmation. Both Trash and Junk have Empty in their ⋯ menu.
• Report junk moves a conversation to Junk and helps the filters learn; Not junk moves it back.
• Move to in the ⋮ menu files a conversation in any folder.
• Archive, delete, junk and move show a notice with Undo for a few seconds.
• Select several: hover over the square avatar and tick it (or press x); hold Shift to tick a range. The bar that appears acts on all of them.

Search and filtersCopy Anchor Link

Type in Search… above the list (or press /) and press Enter. Search covers every folder except Trash and Junk (search inside Trash or Junk while you are in them). You can narrow it with:

The filter button beside the title shows only unread, Priority, or messages with attachments.

Keyboard shortcutsCopy Anchor Link

Press ? in the webmail (or choose Keyboard shortcuts in the sidebar) to see them all. Pausing over a button also shows its name and shortcut.

SettingsCopy Anchor Link

Theme, density, the reading pane, signatures, automatic replies, forwarding and blocked senders are all in Settings (at the bottom of the sidebar, or press ,). See Webmail settings.

Remote images are blockedCopy Anchor Link

Many messages, especially newsletters, load their pictures from the sender's servers when you open them. That tells the sender when you opened the message, roughly where you are, and which device you use — the same trick tracking pixels rely on.

So the webmail never loads remote images. You'll see a striped placeholder where an image would be and a note saying how many were blocked. Tiny tracking pixels are removed entirely. Pictures that are part of the message itself (sent inside it) still show.

Loading remote images on request, through our privacy proxy so the sender still can't see you, is coming soon.

How messages are kept safeCopy Anchor Link

Every message is cleaned on our servers before you see it: scripts, forms, embedded frames and anything that could run code or reach out to the internet are removed. The cleaned message is then shown in an isolated frame that can't run code or reach the rest of the page. Links open in a new tab and don't tell the site where you came from.