Mailboxes

A mailbox is an address with its own storage, like jane@example.org. On the Plus and Supporter plans you can create mailboxes on any domain you've connected and verified (see Use your own domain).

Create a mailboxCopy Anchor Link

1. In the console, open Mailboxes and choose Add a mailbox (or New mailbox at the top of the navigation). A panel opens on the right.
2. Type the part before the @ and choose the domain. Letters, numbers, dots, hyphens and underscores work; + is reserved, because you+anything@ already reaches you.
3. Choose who it belongs to, or leave it for later.
4. Set its storage in whole GB, up to your plan's storage per mailbox.
5. Set its password: type one, or choose Generate a strong password and copy it. A generated password is shown only until you create the mailbox. Give it to the person safely; they sign in to the webmail with it and can change it there.

Mailbox passwords need 12 to 128 characters (a passphrase works well), no spaces at the start or end, and can't be the mailbox's address or start with app_. We never store a mailbox password: it's turned into a one-way hash right away, and only the mail server keeps that hash. Mail apps use app passwords instead.

The panel stays open, so you can add several in a row. The mailbox shows Setting up in the list for a moment, then Active.

Choose a mailbox's address in the list to open its details panel. Overview shows who it belongs to and its storage; Storage and Access are where you change them. The ⋮ menu beside each address has the same actions, and you can tick several mailboxes to suspend, resume or delete them together.

Change storageCopy Anchor Link

Open the mailbox, choose the Storage tab and change Storage (GB). The new quota applies within a minute. Lowering it below what the mailbox already holds doesn't delete anything, but the mailbox stops accepting new mail until there's room again.

Set a new passwordCopy Anchor Link

When someone forgets their mailbox password, or a mailbox passes to someone new, open the mailbox, choose the Password tab (or Set password), type or generate a new password and choose Save new password. If you haven't confirmed it's you in the last few minutes, the console asks for your console password or a code first.

• The new password works within a minute. The old one stops working.
• Everyone signed in to the webmail with that mailbox is signed out. App passwords keep working.
• The person the mailbox belongs to gets an email saying its password was changed (never the password itself), and the change appears in the account's audit log.
• Staff never set a mailbox password while helping you in your account.

Suspend a mailboxCopy Anchor Link

Open the mailbox, choose the Access tab and then Suspend mailbox. Within a minute:

• Nobody can sign in to it: webmail, mail apps (IMAP, POP3 and SMTP) and app passwords are all refused. A mail app that is already connected can stay connected until it disconnects, but receives no new mail.
• Mail sent to it or to its aliases isn't delivered; the sender gets a bounce.
• Nothing in it is deleted. Messages, folders, settings and app passwords are all kept.
• If it was a domain's catch-all, the catch-all is turned off.

Choose Resume mailbox to turn it back on. It shows Setting up for a moment, then Active.

Delete a mailboxCopy Anchor Link

Open the mailbox, choose the Access tab, then Delete mailbox…, and confirm. A deleted mailbox can be restored for

30 days:

• Straight away it's suspended (see above), and its aliases stop receiving mail too.
• Its address, and its aliases' addresses, stay reserved, so nobody else can take them.
• The list shows it as Deleting, with the date until which you can restore it.

After that date the mailbox, its aliases and all of its mail are permanently deleted, and the addresses are free again. This can't be undone.

Restore a deleted mailboxCopy Anchor Link

Before that date, open the mailbox (or choose Restore… in its ⋮ menu) and choose Restore mailbox. It comes back with its aliases and all of its mail, and shows Active again within a minute (even if it was suspended before you deleted it). A mailbox can't be restored if its domain is no longer verified in your account.

Who can manage mailboxesCopy Anchor Link

Owners and User Admins can create, suspend, delete and restore mailboxes, change their storage and set a new password. Only an owner can suspend, delete, restore or set the password of a mailbox that belongs to an owner or an admin. Domain Admins and Auditors can see mailboxes.

If a suspension or deletion couldn't be applied on the mail server, the mailbox shows Not applied and its page offers Retry.

A domain can't be removed while mailboxes use it, including deleted mailboxes that can still be restored.